In order to use our line of document rendering products, such as PDF, LargeViewer and TIFF Fax Viewer+, you need to import the PDF, TIFF or other documents & images.
We do not examine your Mail or look into your Photo Library. We do not scan your files. So you must tell us what documents to work with. Apple has specific security rules to protect you and the privacy of your documents. That means you must give us permission to access your PDFs, TIFFs or images. Even to view your Photo Library.
For the most part, if you tap & hold the document a menu will appear that says Open, Open In, or the equivalent. Our app should be listed in the choices.
However, this feature does not work all the time. Especially in Apple’s Mail program where it has problems showing the TIFF image or only displays the first page of a fax, and not the other pages. Therefore, you must work around Apple Mail’s limitations.
To get a document into our App:
● Our Apps support Apple’s iTunes File Sharing. See http://support.apple.com/kb/HT4094
● Some of our Apps support Dropbox. See http://www.dropbox.com
To move a document from Apple's Mail - or other application - into our app:
If you see a Document icon, you can tap & hold to get to the menu containing Open In. If you receive the Alert message "Mail cannot open this attachment," check the document type. It could be a zip file. We cannot open those. You may need to talk to your fax service provider and change the document type from .zip to TIFF. Or use another app to unzip the mail document.
If you can see the first page of the fax or image:
Tap & hold until you see a menu that contains Save Image, Copy and Cancel. Choose Copy. Start our app and pick Import from Clipboard.
If you choose Save Image the image document will be saved to your Photo Library. Start our app and pick Import from Photo Library. (Remember, you must give permission for our app to use your Photo Library.)
In either case, you will be taken to the Document Preview screen where it will indicate at the bottom of the screen that a thumbnail is being made. Wait for it to complete. The screen will show a traffic light. To view, tap the document image once the light turns green.
We save a copy of the document in our app’s Document folder using a derived name with the prefix imported. You can use the Edit button or Action Menu to rename. Or use the standard swipe to delete files you no longer wish to store in our app.
The above works most of the time, but Apple Mail may experience problems:
If the document appears in Apple's Mail app as a small blue icon with a white question mark, tap the Forward arrow in the top or bottom toolbar. Choose Save Image from the menu. Then tap Cancel. Start our app and choose Import from Photo Library.
If this doesn't work, tap the Forward arrow in the top or bottom toolbar. Then tap Forward to suggest you are going to forward your email. You will then be asked if you want to Include attachments from original message? Tap Include. Now tap Cancel. Use the Forward arrow and choose Save image.
Why do you need my location data?
If you turn Location services OFF or deny our apps the ability to use location data, when we ask the Photo Library for the TIFF Image file, it will say NO. This is because the TIFF file may contain TIFF tags that disclose location (GPS) data stating where the TIFF was created. What iOS does is make a JPEG image of the first page and gives us that. This of course is not acceptable, since we never see page two of the TIFF.
If the image chosen was a JPEG or PNG, the operating system just creates a new JPEG using the original image data and does not supply the EXIF tags that would contain GPS data. This requires more memory and can cause a crash.
Our apps do not read or use the location data. Please review our Privacy Policy if you have concerns.
Troubleshooting
When I import from the Photo ibrary, my TIFF becomes a JPEG and I can only see the first page.
Please check the iOS Settings: App > General > Location Services. You must turn ON the Location Services for any of our Apps that are listed.
Your App crashes or hangs saying "Loading Database" or "Insufficient Disk Space."
To work with your larger documents, our apps need an appropriate amount of free space. Please check how much free disk space you have. If your IOS device is full then our products are going to have problems working with your large documents.
If you still have questions or issues, please use the Email Support button. We're here to help.